HIDDEN DISABILITIES

Essential Training

UNLOCK A MORE INCLUSIVE BUSINESS 

In today's market, true success means serving everyone.

Do you or your team ever feel unsure of how to best support customers or colleagues with non-visible disabilities like autism, ADHD, or chronic illness?  You're not alone.

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Stop guessing. Start connecting. Essential training for South Wales sole traders & managers

2.5 HOUR INTERACTIVE WORKSHOP

PRACTICAL SKILLS & STRATEGIES

LED BY A QUALIFIED TRAINER

This in-person, highly interactive 2.5-hour workshop is designed specifically for the pace and unique needs of sole traders and small business managers in South Wales.  
 
Get the practical tools you need to foster genuine inclusion, boost customer loyalty, and enhance staff well-being. 
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WHY CHOOSE THIS TRAINING?

This isn't an impersonal online module. It's a focused, interactive session led by a qualified expert who understands the local business landscape.

THE PROBLEM 

  • Lost Business: Up to 20% of the population lives with a hidden disability. Confusion or lack of confidence can inadvertently turn potential customers away.

  • Team Stress: Managers struggle to know what support to offer, leading to potential misunderstandings or low morale among staff.

  • Uncertainty: You want to do the right thing, but you don't know the most effective, simple adjustments to make.

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THE SOLUTION

  • Practical Skills: Move beyond theory. Learn specific, actionable strategies for communication, service adjustments, and supportive workplace interactions.
  • Focused Time: In just 2.5 hours (with a break!), you get maximum value without disrupting your entire week.
  • Expert Guidance: Benefit from a qualified trainer's hands-on experience and a dynamic, engaging format that ensures you retain what you learn.

WHAT WE WILL COVER IN THE WORKSHOP

This interactive training uses real-life scenarios to build your confidence immediately.

 

Focus Area

 

 Understanding the Invisible

 

What you will gain

A clear overview of common non-visible disabilities (neurodiversity, mental health, chronic conditions) and how they impact daily interactions.

Confident Communication

Learn the right language and simple conversation techniques to approach any situation with empathy and professionalism.

 Simple Adjustments

A clear overview of common non-visible disabilities (neurodiversity, mental health, chronic conditions) and how they impact daily interactions.

Building a Culture of Trust

Tools for managers to cultivate a supportive team environment where employees feel safe and valued, leading to better staff retention and productivity.